Privacy & Cookie Policy

Easy-to-read summary

We only collect what we need: the details you type into our forms, payment details handled by Stripe, and – if you say yes – analytics and marketing cookies. Nothing non-essential runs until you opt in, you can opt out again at any time, and we never sell your data.

What we collect

• Details you give us: name, email and business name when you request a replay, book a call or register for a webinar.
• Purchase details: billing information processed by Stripe. We never see or store your full card number.
• Technical data: IP address, device and browser information needed to serve and secure the site.
• Optional analytics and marketing data: only if you consent through the cookie banner.

Why we use it and our legal bases

• Contract: to deliver the coaching programme, sessions and materials you purchase or request.
• Consent: to send marketing emails and to set analytics or marketing cookies. You can withdraw consent at any time.
• Legitimate interests: to keep the site secure, prevent abuse and answer your enquiries.
• Legal obligation: to keep tax and accounting records.

Cookies and similar technologies

Strictly necessary cookies keep the site, booking tool and checkout working; they cannot be switched off. Analytics and marketing cookies are off by default and only set after you opt in. You can change or withdraw your choice whenever you like:

Cookie settings

Email opt in and opt out

We only email you marketing if you ticked the consent box or bought from us and chose to hear from us. Every email has a one-click unsubscribe link, and you can also email us to be removed. Transactional messages about a purchase or a session you registered for are not marketing and will still be sent.

Who we share data with

We use trusted processors to run the business: Stripe (payments), our hosting and database provider, our email provider, Zoom (webinars) and iClosed (call booking). They may process data outside your country under appropriate safeguards such as Standard Contractual Clauses. We do not sell your personal data.

How long we keep it

Lead and marketing data is kept while you remain subscribed and for up to 24 months after your last interaction. Customer and financial records are kept for 7 years to meet legal obligations.

Your rights

Under the GDPR you can request access to your data, correction, erasure, restriction, portability, and you can object to processing or withdraw consent at any time. To exercise any right, email privacy@thebigsmall.co. We respond within 30 days. You also have the right to complain to your local data protection authority.

Contact

Wiebe Marketing Ltd – privacy@thebigsmall.co