Refund Policy

The short version

Enjoy a 7-day money back guarantee on ebook, kit and course purchases made through our checkout. What you paid is what you get back (less any taxes or shipping charges). Within 7 days of receiving your receipt or program access via email, request a refund by emailing us and forwarding your original receipt.

Courses and trainings

You should only purchase and take one of our courses if you're prepared to do the work. With that in mind, we're happy to offer a "questions asked" money-back guarantee on our courses, kits and bundles. Send your request for a refund as described here:

• Email support AT copyhackers DOT com
• Include your full name and the email address you used when registering, buying or signing up (so we can find you in our system)
• Include a copy of your receipt or the transaction number
• Include clear evidence of your effort in the 7-day period
• Do so within seven (7) days of purchasing

We reserve the right to offer a partial refund at our own discretion. We reserve the right to refuse refunds.

Memberships and payment plans

Memberships offer a 7-day refund policy. You will be charged the agreed-upon monthly, quarterly or yearly rate for your subscription, and you will qualify to cancel after twelve (12) months of monthly payments or one year of annual payments. By signing up for a monthly membership you agree to be a member for a minimum of twelve months.

Where a program requires a minimum one-year commitment, you agree that you will commit to twelve (12) months of payments at the price clearly stated during cart and checkout. If you fail to make ongoing payments, you can expect that we (Wiebe Marketing Ltd.) will employ the same or similar tactics that any business would employ to receive missed payments, including but not limited to collections emails, mailers and calls.

Live events, masterminds and coaching

Unless otherwise specified, any live training – including in-person events or live video calls such as webinars, bootcamps, masterclasses and mastermind or group coaching cohorts – and any 1:1 coaching or consulting engagement is not available for a refund.

If you cannot attend a live video call, a replay will be made available for you within 14 days of the event. No replay will be available for in-person events.

Payment disputes

If you take issue with a transaction, it is your responsibility to open a dispute with the resolution department of the payment issuer (i.e., PayPal, VISA, MasterCard, American Express or other). Refer to your receipt for details. We will not be responsible for disputes with payment providers.

Purchases made elsewhere

If you purchased one of our products on a site other than thebigsmall.co or copyhackers.com, you've gotta refer to that site's refund policy. We cannot and will not provide refunds for transactions initiated and processed on other sites, such as deal-of-the-day websites, unless we have explicitly stated otherwise on that website, domain or URL.

See also our Terms of Service.